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Shipping & Returns


A. Shipping Information

Our online shop calculates shipping in Germany and Austria. Shipping to other countries (EU and non-EU) by parcel or shipping companies is also possible after agreement and individual arrangement. Please ask for details.

Normal shipping takes place with DHL package shipping service.

Information about delivery times:

Delivery within Germany is usually approx. 1-2 working days after dispatch of the commodity without guarantee.

It should also be noted, when shipping to a parcel shop for any reason, the goods will be held for a maximum of 10 calendar days for collection, after which they will be deemed undeliverable and returned to the sender. The purchase contract shall then be deemed not to have been concluded. The purchase price of the commodity is refunded to the buyer in accordance with the right of revocation.

The buyer is nevertheless entitled to maintain the purchase contract. In this case, a written notification must be sent by e-mail to [email protected] The goods will then be reshipped at the expense of the buyer.

 

I. Shipping costs package within Germany:

For shipping within the German mainland, we charge shipping costs as follows:

Packages up to 20 kg goods weight, per package 4.95 Euro

Packages up to 30 kg goods weight, per package 5.95 Euro

Orders 30 to 59 kg goods weight are shipped in two packages, total cost 11.90 Euro

 

II. Shipping costs package to Austria and Switzerland:

For shipping to Austria we charge 11.95€ shipping per package up to 30 kg goods weight.

For shipping to Switzerland we kindly ask you to contact our importer Florence Fritz at http://www.cavale-schweiz.ch. Processing and customs clearance will be made easier for us. 


III. Dispatch by forwarding agency:

Shipping costs for Big Bags / pallet goods bagged goods Germany-wide

The mixed dispatch of Big Bags and bagged goods of different products in one shipment is possible without surcharge. Billing is always staggered according to the total weight of the complete consignment up to the next 100 kg in each case. Unloading with an electric lifting platform is included in the service at no extra charge. The delivery time is usually 1-4 working days.

Customers are notified before delivery. If special advice is required, e.g. 1 hour before delivery or 1 day before delivery, the customer must inform us of these special requests in advance. The costs for the notification in the amount of 7.00 Euro are automatically added to the shipping price below.

If delivery is not possible, despite notoficateion, due to the customer's fault, a fee of 60.00 Euro will be charged for each second delivery, which will be invoiced subsequently.

 

 
Up to Cross costs
200 kg   89.00 €
300 kg 114.00 €
400 kg 144.00 €
500 kg 172.00 €
600 kg 189.00 €
700 kg 213.00 €
800 kg 227.00 €
900 kg 241.00 €
1.000 kg 244.00 €
1.200 kg 259.00 €
1.500 kg 288.00 €
2.000 kg 359.00 €
2.500 kg 409.00 €
3.000 kg 508.00 €

Shipping costs for Big Bags / pallet goods in Austria

The mixed dispatch of Big Bags and bagged goods of different products in one shipment is possible without surcharge. Billing is always staggered according to the total weight of the complete consignment up to the next 100 kg in each case. Unloading with an electric lifting platform is included in the service at no extra charge. The delivery time is usually 3-4 working days.

Customers are notified before delivery. If special advice is required, e.g. 1 hour before delivery or 1 day before delivery, the customer must inform us of these special requests in advance. The costs for the notification in the amount of 7.00 Euro are automatically added to the shipping price below.

If delivery is not possible, despite notoficateion, due to the customer's fault, a fee of 60.00 Euro will be charged for each second delivery, which will be invoiced subsequently.

 
PLZ-Code Zone  

Weight till

Z1 Z2 Z3 Z4 Z5
10 till 15 3    100    56.00     89.00     99.00   116.00   134.00 
20 till 28 3    200    90.00   116.00   143.00   158.00   169.00 
30 till 32 2    300   110.00   142.00   168.00   182.00   195.00 
33 1    400   131.00   173.00   202.00   226.00   273.00 
34 till 37 2    500   152.00   194.00   219.00   239.00   319.00 
38 till 39 2    600   172.00   212.00   250.00   276.00   359.00 
40 till 42 1    700   192.00   242.00   284.00   310.00   414.00 
43 till 49 1    800   207.00   272.00   320.00   349.00   448.00 
50 till 56 2    900   228.00   298.00   361.00   387.00   517.00 
57 3    1.000   243.00   296.00   377.00   427.00   494.00 
60 till 62 4    1.100   250.00   310.00   417.00   457.00   514.00 
63 till 66 4    1.200   256.00   314.00   448.00   495.00   556.00 
67 till 69 5    1.300   260.00   325.00   462.00   537.00   617.00 
70 till 74 3    1.400   271.00   338.00   485.00   578.00   677.00 
75 4    1.500   281.00   352.00   504.00   617.00   673.00 
80 till 82 3    2.000   315.00   413.00   580.00   743.00   927.00 
83 4              
84 till 86 3              
87 2              
88 3              
89 2              
90 till 92 4              
93 till 94 3              
95 till 96 4              
97 till 98 3              
99 4              

 

B. Returns

The shipping costs for the return in the case of a revocation are to be borne by the buyer. All information about the revocation and the procedure you find under "revocation instruction".

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