Kompetente Beratung+49 90 81 / 9 02 52 40

Shipping & Returns


A. Shipping Information

Our online shop calculates shipping in Germany and Austria. Shipping to other countries (EU and non-EU) by parcel or shipping companies is also possible after agreement and individual arrangement. Please ask for details.

Normal shipping takes place with DHL package shipping service.

Information about delivery times:

Delivery within Germany is usually approx. 1-2 working days after dispatch of the commodity without guarantee.

It should also be noted, when shipping to a parcel shop for any reason, the goods will be held for a maximum of 10 calendar days for collection, after which they will be deemed undeliverable and returned to the sender. The purchase contract shall then be deemed not to have been concluded. The purchase price of the commodity is refunded to the buyer in accordance with the right of revocation.

The buyer is nevertheless entitled to maintain the purchase contract. In this case, a written notification must be sent by e-mail to [email protected] The goods will then be reshipped at the expense of the buyer.

 

I. Shipping costs package within Germany:

For shipping within the German mainland, we charge shipping costs as follows:

Packages up to 20 kg goods weight, per package 4.95 Euro

Packages up to 30 kg goods weight, per package 5.95 Euro

Orders 30 to 59 kg goods weight are shipped in two packages, total cost 11.90 Euro

 

II. Shipping costs package to Austria and Switzerland:

For shipping to Austria we charge 11.95€ shipping per package up to 30 kg goods weight.

For shipping to Switzerland we kindly ask you to contact our importer Florence Fritz at http://www.cavale-schweiz.ch. Processing and customs clearance will be made easier for us. 


III. Dispatch by forwarding agency:

Shipping costs for Big Bags / pallet goods bagged goods Germany-wide

The mixed dispatch of Big Bags and bagged goods of different products in one shipment is possible without surcharge. Billing is always staggered according to the total weight of the complete consignment up to the next 100 kg in each case. Unloading with an electric lifting platform is included in the service at no extra charge. The delivery time is usually 1-4 working days.

Customers are notified before delivery. If special advice is required, e.g. 1 hour before delivery or 1 day before delivery, the customer must inform us of these special requests in advance. The costs for the notification in the amount of 8.00 Euro are automatically added to the shipping price below.

If delivery is not possible, despite notoficateion, due to the customer's fault, a fee of 60.00 Euro will be charged for each second delivery, which will be invoiced subsequently.

 

 
Up to Cross costs
200 kg 59.00 €
300 kg 75.00 €
400 kg 97.00 €
500 kg 119.00 €
600 kg 132.00 €
700 kg 148.00 €
800 kg 158.00 €
900 kg 168.00 €
1.000 kg 170.00 €
1.200 kg 180.00 €
1.500 kg 200.00 €
2.000 kg 250.00 €
2.500 kg 290.00 €

Shipping costs for Big Bags / pallet goods in Austria

The mixed dispatch of Big Bags and bagged goods of different products in one shipment is possible without surcharge. Billing is always staggered according to the total weight of the complete consignment up to the next 100 kg in each case. Unloading with an electric lifting platform is included in the service at no extra charge. The delivery time is usually 1-4 working days.

Customers are notified before delivery. If special advice is required, e.g. 1 hour before delivery or 1 day before delivery, the customer must inform us of these special requests in advance. The costs for the notification in the amount of 8.00 Euro are automatically added to the shipping price below.

If delivery is not possible, despite notoficateion, due to the customer's fault, a fee of 60.00 Euro will be charged for each second delivery, which will be invoiced subsequently.

 
PLZ-Code Zone   Up to (kg) Z1 Z2 Z3 Z4 Z5
10 bis 15 3    100   36.00   49.00   57.00   70.00   83.00 
20 bis 28 3    200   64.00   85.00   108.00   121.00   129.00 
30 bis 32 2    300   81.00   106.00   129.00   140.00   151.00 
33 1    400   98.00   133.00   157.00   174.00   182.00 
34 bis 37 2    500   115.00   150.00   171.00   187.00   215.00 
38 bis 39 2    600   132.00   164.00   196.00   218.00   253.00 
40 bis 42 1    700   148.00   190.00   224.00   246.00   286.00 
43 bis 49 1    800   161.00   213.00   254.00   278.00   322.00 
50 bis 56 2    900   178.00   236.00   288.00   310.00   360.00 
57 3    1.000   192.00   244.00   302.00   343.00   398.00 
60 bis 62 4    1.100   196.00   246.00   334.00   367.00   414.00 
63 bis 66 4    1.200   202.00   249.00   360.00   399.00   449.00 
67 bis 69 5    1.300   204.00   258.00   372.00   433.00   500.00 
70 bis 74 3    1.400   213.00   269.00   391.00   467.00   546.00 
75 4    1.500   222.00   281.00   406.00   500.00   546.00 
80 bis 82 3    2.000   258.00   331.00   469.00   603.00   756.00 
83 4              
84 bis 86 3              
87 2              
88 3              
89 2              
90 bis 92 4              
93 bis 94 3              
95 bis 96 4              
97 bis 98 3              
99 4              

 

B. Returns

The shipping costs for the return in the case of a revocation are to be borne by the buyer. All information about the revocation and the procedure you find under "revocation instruction".